Return & Refund Policy

Order Cancellation


When I can cancel my order?

1) You can cancel your order before it’s dispatched from our ware house. Generally all order placed before 4pm Indian standard time zone are dispatched on same day.

2) Before requesting to cancel your order, you have to make sure it’s not dispatched from our warehouse. To enquire regarding dispatch, please contact our customer support team via email alternatively you can drop an whatsapp message ___ to get your order status.



When can Shangriladesigner cancel my order?

1) Your order my get cancel by our team, if we find transaction details are not matching along with your order details. For example: You placed by using your friend credit card or any another credit card which don’t belong to you then our team might ask for authorization and at any point you don’t quality authorization test then Shandriladesigner reserve the right can your order.

2)We have multiple customer’s shopping online on our website. In some rare case multiple order are placed for an individual product and its possible we may ran out of stock. In such case our team will suggest you alternate product and if you don’t agree then Shangriladesigner may cancel your order and you will eligible for full refund.

3) Shangriladesigner do not deliver product to Po Box address. Order’s having Po box address will be cancelled and customer have to bear cancellation charges.

4) Shangriladesigner may cancel your order, if we find the provided delivery address is incorrect and customer is not reachable for address correction by any mode of communication

5) Shangriladesigner reserves the right to cancel any order and process refund.


Return Policy:


1) If you receive a product with damage packaging, kindly don’t accept the parcel.

2) After receiving the product its advised to make an unboxing video. In case there is damage in the product, our team may ask for unboxing video.

3) Once you have received the product you are eligible to return in next 2 days. No return request would be accepted after 2 days of date of delivery. (For Limited Iteams)

4)Return shipment cost should be paid by customer

5) No Return would be accepted on customized products.

6) Any product that exhibits physical damage to the product.

7) Before returning product please contact customer service. Customer service team will guide with return or help you understand the product.

8) No return would be accepted with return ID mentioned on parcel. Before returning, please contact customer service and please write return id.

9) Shangrila designer reserves the right to refuse return request, if the team finds reason of return is not appropriate

10) Before making return request, please be helpful to our customer by answer following question.

  1. A) Order ID
  2. B) Product Code
  3. D) Photos for product that would like to return
  4. E) Legitimate reason for returning product


11) No return on exchange and discounted product will be accepted

12) Returns will be accepted with proper packaging and tags will be entertained for a return. We would be thankful if you can return the order in the original packaging.

13) Original shipping charges are non-refundable. In the event of a 'Free Shipping promotion', standard shipment charges paid from our end will be deducted from the refund amount back to you.

14) Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost. 

15) Just as it is our responsibility to assure that your order reaches you, it is your responsibility to make sure that your return reaches us. For this reason, we ask that tracking information be provided for ALL returns so both sides may keep track on the progress of the return. Please note that we are NOT liable for any courier misdeliveries, courier delays, or customs delays incurred by your chosen courier in delivering your return back to us. 


How do I return a mismatch order?

1) If you have received an order with manufacturing defect or something else other your desired product on website. Kindly contact customer service and get return id.  

2) Transportation cost will be bore by customer only.

Refund Policy  

When will I get I refund?

1) Once your return is accepted by our customer service team and it reaches to our warehouse then money will be refunded to your bank your account. Please note once refund is processed it might take 7 working days to reflect in your bank account.


What if the customization goes wrong?

1) Please make sure that you provide correct measurement, In case your feel the alterations has gone wrong then with advise to get it rectified from your nearest tailor to avoid transportation cost and time delay.

2) At any point you find that your nearest tailor is unable to customize product as per your desire or unable to understand the design then you can contact our customer service team and if they advise to return back product for customization then transportation cost will be born by us.

3)At any point customization is not possible then we will advise to choose an alternate product. Please note no refund is accepted when it comes to customized product.


Disclaimer for Color Variation

We always make sure that high quality images are uploaded on website for actual prooduct. However, digital photography has its drawbacks. Despite our best efforts to attain accuracy, there are many factors that influence how colors seem differently in real life compared to their digital representation. There might be variations in color due to things like the environment, the lighting, and even the viewer's display settings.

If we talk color tone of garment having shades of blue, green, yellow etc looks different compared to digital image and physical product. We request you please understand this situation.

Dark colors like black, Navy blue, Dark brown, dark green will look similar however a slight variation can be noticed compared to digital photo and physical product

Additionally, depending on the lighting in the studio at the time of the photo session, light hues like off white, white, grey, and cream appear differently in photographs.

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